Boone Hospital: Regional Hospital Achieves Significant Budget Savings & Improved Dosimetry Service

In 2022, Liesje Myers, the Radiation Safety Officer (RSO) at Boone Health Center, faced a mounting financial challenge. While exploring costly unreturned badge fees, Liesje discovered their service provider of over 10 years had drastically inflated their dosimetry badge service budget with hidden costs.

“It was costing the departments too much money.” Liesje explained. “Once I started digging in, I was shocked at how many fees there were. There were so many things we got nickel and dimed on.”

Almost 20% of the dosimetry bill consisted of extra fees beyond the badge price, including charges for badge setup, report copies, and even simple account access. For a hospital committed to optimizing resources without compromising on quality, this financial burden was unsustainable. Boone Health had relied on the same provider for over a decade, but with mounting expenses, it was time to explore better options.

Liesje began an in-depth search for dosimetry service providers that could meet Boone Health’s needs without the hidden costs. While numerous options were available, only two companies seemed equipped to serve an organization of their size and scope. Through trusted recommendations from RSO community forums, one name stood out: Radiation Detection Company (RDC).

“Real Customer Service is probably the biggest change from our prior provider. RDC customer service has been extremely responsive and easy to work with. I thought it might taper off a few months after being a new customer, but nope – it has remained awesome. I feel like I have a relationship with them, and we are important to them.”

Working with RDC’s account specialist Larry Morgan, Liesje found a tailored solution. Larry’s proactive approach and RDC’s transparent pricing model provided immediate confidence. RDC eliminated hidden fees and simplified invoicing, but Liesje remained skeptical about the complexity of switching providers. Transferring names, reports, and account details seemed overwhelming.

However, RDC’s streamlined transition process was a game-changer. Liesje only needed to share reports from the previous vendor, making the switch remarkably smooth and effortless.

“I was nervous about making the transition [300 dosimeters in 13 different departments],” Liesje recalled. “But honestly, it was smooth and easy. The account was set up [and invoices separated] exactly as I requested.”

By switching to RDC, Boone Health Center achieved an estimated $10,000 in annual savings. RDC’s transparent pricing, easy badge setup, 24/7 report access, and seamless onboarding drastically reduced costs.

Additionally, RDC’s proactive badge management system addressed Liesje’s initial concerns.

According to Liesje, “You even send me a list of people that you haven’t received a badge from so all I have to do is forward the supervisor the email. We even get credits if they are returned late, that never used to happen.”

Boone Health Center’s partnership with RDC has transformed its dosimetry program, reducing financial waste and administrative hassle. Liesje and her team now have a reliable, cost-effective dosimetry service that aligns with their mission of excellence.

With fewer administrative burdens, Boone Health can concentrate on delivering exceptional care to its community, knowing their dosimetry needs are expertly managed with simplified processes and substantial savings from RDC.