Kids Dental Brands Achieves Improved Digital Dosimetry Monitoring and Cost Savings

Kids Dental Brands had been using digital dosimetry technology from their previous provider to manage their dosimetry program. Though the idea of being able to monitor exposure in-house seemed like a simple process, it turned out to be an administrative burden. Everyone managed their own program, and it took time away from the clinic staff to process, pull, and print their readings. The software was not user-friendly and was very labor-intensive.

“It was costing us more, and we had to do more work.”

– Carlos Gaxiola, Kids Dental Brands
Clinical Operations Manager

Kids Dental Brands had spent considerable time navigating the complexities of its previous dosimetry provider, which often proved frustrating. They faced challenges in obtaining timely responses to even the most basic inquiries, such as clarification on billing charges and discrepancies in their account. The lack of effective communication left the company feeling undervalued and unsupported.

To make matters worse, the vendor was also now unable to meet its customer commitments, as the product was back ordered for another six months.

When Kids Dental Brands saw that their dosimetry provider could not meet the required service needs to stay in compliance, they knew they had to take immediate action. They looked forward to forging a partnership that would enhance their radiation safety protocols while optimizing their operational costs.

Radiation Detection Company conducted a cost analysis across the DOO’s entire portfolio.

RDC was able to offer a 40% cost savings on the company’s annual spend for their digital dosimetry monitoring service across all 50 locations.

RDC’s proactive approach to customer service stood in stark contrast to the previous provider. They designated dedicated representatives who were readily available to assist with any questions or concerns. This level of support instilled confidence and allowed Kids Dental Brands to focus on their core operations without the added stress of unresolved dosimetry issues.

“Initially, I was concerned about the swap. It looks good on paper, but are the people on [RDC’s] end going to follow through? The customer service has been one of the best parts for us. Kerri and Tony have been very attentive and easy to communicate with”.

Additionally, Kids Dental Brands was able to increase productivity using RDC’s customer portal. With the portal in place, team members were able to streamline communication and more efficiently manage account changes. This resulted in faster response times, improved customer satisfaction, and a more organized workflow. The dual focus on cost-saving measures and increased operational efficiency.

With no backorders or delayed service, Kids Dental Brands has been able to maintain a compliant dosimetry program that protects their staff and business.

By implementing a centrally managed dosimetry program, Kids Dental Brands empowers its doctors to concentrate on what truly matters: delivering the highest quality of dental care to their young patients. This innovative approach not only streamlines the process of digital dosimetry management but also alleviates the administrative burden that often weighs heavily on staff members.

Since partnering with RDC, the DOO has increased their dosimetry program by 35% while maintaining a cost savings.

This cost-saving initiative not only alleviated financial pressure on the organization but also provided an opportunity to reallocate resources toward other critical areas. The company’s experience with their previous dosimetry provider revealed how difficult it had been to receive a response to basic service questions such as billing charges on their account. RDC offered lower pricing and an exceptional level of white-glove customer support, ensuring that every query was addressed promptly and thoroughly.

With the responsibility of managing dosimetry data removed from their daily tasks, Kids Dental Brands staff can dedicate more time and attention to each individual patient who walks through the door. This translates into more personalized care, ensuring that children receive the best treatment tailored to their needs.

Centralizing digital dosimetry monitoring enhances Kids Dental Brands’s overall efficiency. It allows for more consistent monitoring of radiation exposure and ensures compliance with safety standards, further protecting the health of their patients. By utilizing advanced digital tools, Kids Dental Brands can track and analyze dosimetry data seamlessly, leading to informed decision-making and optimal patient outcomes.

“It actually seems more complicated on paper than it actually is once you’re in the platform and doing it. The platform is very user-friendly”.

This system fosters a collaborative environment where dental professionals can easily access and share information regarding dosimetry, enhancing communication and teamwork. Ultimately, by prioritizing the management of dosimetry, Kids Dental Brands not only elevates the quality of care but also cultivates a positive and focused atmosphere for both staff and patients alike.

With the peace of mind that came from RDC’s attentive service, the Kids Dental Brands was able to reallocate time and resources towards their primary business objectives, ultimately enhancing their productivity and service delivery.