Diagnostic Imaging Department Replaces Delayed Digital Dosimeters with Reliable NetDose™ Solution

For years, the Diagnostic Imaging team relied on digital dosimeters from another service provider. However, in August 2024, the dosimetry provider’s new product rollout stalled due to widespread backorders. Compounding the issue, the hospital faced long delays in reaching customer service for help.

“I would have a badge that wasn’t reading or a new employee, so I’d create a ticket, request a new badge, and nothing would show up. I’d follow up again and again – eventually, someone told me they were 12 weeks out. That’s just not acceptable when someone is working in the cath lab and potentially getting high doses of radiation.”

– Director of Diagnostic Imaging & PACS Administrator

Recognizing that the team still needed the convenience of digital dosimetry with far greater reliability, leadership began exploring alternatives.

The hospital sought to preserve the convenience of digital dosimetry, but with greater consistency and service. After researching options and hearing positive feedback from peers, the DOI contacted Radiation Detection Company (RDC).

“I just kind of went through everything and filled out an inquiry. And within maybe an hour, RDC already started the process.”

The DOI shared the importance of maintaining a streamlined digital dosimetry experience across multiple departments. RDC’s Sales Development Representative, Jordan Bruns, immediately saw that the NetDose™ digital dosimeter would meet and exceed the hospital’s expectations.

“I wanted to stay consistent. I didn’t want to go back to mailing in film badges or chasing people down. When I saw that RDC had NetDose™, I basically ignored everything else.”

With RDC, the critical access hospital could retain the convenience of digital dosimetry and unlock even more flexibility. Unlike other systems that required off-site badge scanning, NetDose™ uses Bluetooth syncing, enabling on-site managers to process data in real-time. That eliminated badge-shipping delays altogether.

Instead of spending months going back and forth with other providers, Jordan assisted the DOI with switching to RDC and getting the team operational in two weeks.

“Everything Jordan did made the transition easier. She was always responsive, had an answer for everyone’s questions, and her knowledge of everything was spot on.”

The rural hospital now benefits from real-time badge syncing, intuitive online dose reporting, and proactive customer support.

“I had one badge that wasn’t working, and RDC told me before I even noticed. That kind of background support is very comforting.”

Thanks to RDC, the team can continue their mission of delivering high-quality rural care while reducing administrative burden and protecting staff across a wide range of high-radiation environments.

Badge assignment and management are intuitive with RDC’s online portal. Managers can access Form 5s, view last synced dates, monitor ALARA levels, and sync badge data on demand. They don’t have to worry about charging dosimeters – NetDose™ has a battery life of up to three years with free badge replacements.

By switching to RDC, hospital leadership reclaimed control over their digital dosimetry program. The transition was seamless, the support was immediate, and the technology aligned with their long-term goals.

“We’ve invested in the best equipment, from our cath lab to our dosimetry program. RDC helps us match that level of quality, so our staff are protected, and our operations run smoothly.”

For healthcare systems ready to modernize their badge programs, RDC offers a digital solution that’s easy to implement and even easier to trust.