Hospital Eliminates Radiation Safety Frustrations With Reliable Dosimetry Service

A world-class hospital serving more than 3,000 patients each day faced a pressing challenge: its previous dosimetry provider consistently failed to deliver reliable support, causing significant disruption to operations. Compliance with safety regulations became increasingly challenging to maintain with delayed badge deliveries, unresolved technical issues from a competitor’s digital dosimeters, and slow response times to inquiries.

“Prior to working with RDC, it was a struggle. We encountered significant challenges when it comes to ordering, badges being delivered, having readouts sent back to us … [our provider] just couldn’t get on a consistent schedule.”

– Assistant Health Physicist

Pregnant employees and staff in high-radiation areas like interventional radiology were particularly affected. Anxiety around radiation safety increased as the dosimeters failed to meet their needs. The mounting frustrations threatened to compromise the organization’s ability to ensure a safe environment.

“It was tough. It was chaotic, to say the least. I was concerned from a regulatory standpoint that we would not be in compliance with providing people with their doses.”

– Director of Health Physics & Radiation Safety

Recognizing the need for change, hospital leaders discovered Radiation Detection Company through a LinkedIn post. RDC’s quick responses and customer-first approach immediately stood out. The hospital decided to partner with RDC for its dosimetry needs.

Leaders at the organization were also impressed by the expertise of Certified Health Physicist and RDC President, Chris Passmore. His reputation in dosimetry program management gave hospital leadership the confidence to move forward. RDC’s transparent pricing, proactive communication, and streamlined onboarding process proved to be the solution the organization needed.

The Director of Health Physics & Radiation Safety noticed an immediate change in RDC’s dedicated service and quick response times:

“The customer service was fantastic. You guys delivered on even something as simple as like, ‘We’ll set up a meeting for next week, what times work for you?’ as opposed to getting a response back weeks later. It was very refreshing.”

RDC’s dedication to customer service went beyond onboarding. The organization’s Assistant Health Physicist recalls how RDC acted swiftly to troubleshoot a critical issue – a higher-than-usual dose reading for a declared pregnant worker:

“Within 48 hours, the dosimeter processing evaluation was sent to us with the investigation, the results, the summary. It was just that she was standing closer to the gantry than she usually does. But I think it really alleviates a lot of the anxiety that people face working with radiation. We’re able to ask questions, get a reliable answer, and trust the results.”

Switching to RDC streamlined the hospital’s dosimetry program with consistent on-time badge deliveries, accurate dose reports, and quick customer service response times – alleviating staff anxiety, ensuring compliance with regulatory standards, and eliminating the operational gridlock they had experienced with a previous provider.

“The most noteworthy impact is the peace of mind that I think [RDC] gives our colleagues. They’re like, ‘Okay, we know what we’re getting when we’re getting it.'”

– Assistant Health Physicist

With reliable dosimetry service from RDC, the organization can continue to encourage a leadership-driven safety-first mindset and open communication between colleagues. This culture of compliance allows staff in patient-facing roles to focus on providing exceptional care.

Hospital leadership is proud of the organization’s open communication culture and RDC’s support, which aligns seamlessly with their mission to prioritize education, transparency, and safety.

By partnering with RDC, the hospital has enhanced its operational efficiency and fostered a collaborative safety culture. RDC’s service and focus on education, transparency, and compliance align seamlessly with safety leaders’ collective mission to protect employees and patients while promoting radiation safety.

RDC’s dosimetry service meets the organization’s needs while providing peace of mind, restoring trust, improving compliance, and increasing safety excellence.