UTMB: Hospital System Secures Reliable Dosimetry Service

As the Associate Vice President for Environmental Health & Safety at The University of Texas Medical Branch, Dr. William Pate immediately noticed untimely and poor customer support after UTMB’s previous dosimetry provider restructured and lost experienced customer service personnel. Unreliable support and resulting reporting inaccuracies contradicted UTMB’s commitment to radiation safety, creating an undue administrative burden for UTMB staff, who had to double-check report accuracy and manually assign doses to the correct individuals.

“We lacked data and information from our previous vendor. I wasn’t able to trust that the reports that we were getting were actually accurate, and that concerned me. That was the last straw.”

– Dr. William Pate, The University of Texas Medical Branch
Associate Vice President for Environmental Health & Safety
Radiation Safety Officer, Laser Safety Officer, & Institutional Safety Officer

Faced with these issues, UTMB made the decision to transition to RDC for dosimetry services. According to Dr. Pate, the difference was “night and day” – RDC offered fast response times, reliable service, and even cost savings over the previous vendor.

“RDC has had willingness to listen to us and act on the feedback we provide. You’ve all been interested and listened to us to understand how UTMB does things…and the customer service has been fantastic.”

Dr. Pate could count on RDC for on-time badge deliveries and accurate dose reports. This newfound reliability has allowed UTMB safety officers to concentrate on more critical aspects of their work rather than getting bogged down with manual tasks.

By partnering with RDC, UTMB has resolved its issues with dosimetry support, improving overall efficiency while elevating safety and compliance standards. RDC provides superior on-demand service support and report accuracy, increasing reliability with on-time badges and dose reports at a better value than the competition. The improved service allows Dr. Pate and his team to spend less time on administrative tasks and focus more on what truly matters: fostering a culture of safety and innovation throughout UTMB.